SOLUTIONS We are a trusted partner anticipating customers’ needs and delivering services … Show — Main navigation Hide — Main navigation. Don’t wait: Medicare Advantage Open Enrollment ends March 31 ... A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. The Interactive Voice Response (IVR) system is available to answer a variety of your inquiries, including claim status, beneficiary eligibility, redetermination status, financial information, and more. If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. The National Government Services Provider Contact Centers will be closed in 2020 to observe the following corporate holidays: The National Government Services Provider Customer Care Department has direct telephone lines available for provider enrollment inquiries. Otherwise, submit inquiry on official letterhead with provider’s name and address(s). Send . Additional Medical Policy contact information is listed below. National Government Services, Inc. P.O. The USPS delivers to specific post office boxes allowing for faster receipt, timely processing and enhanced service to you. Box 8150 Little Rock, AR 72203 Phone: (866) 345-0274: www.pinnaclemedicare.com: Louisiana: LA: 1-877-567-7204: Pinnacle Medicare Services Attn: LA Claims P.O. As a result, NGS has developed an IVR system to assist you in answering many general questions with additional assistance. National Government Services, Inc. CMS also requires providers to use these self-service options. Note: Based on CMS requirements, if you call a Customer Care Representative with a question that can be answered by the IVR or in NGSConnex, you will be referred back to those self-help tools. Box 6131 Indianapolis, IN 46206-6131. National Government Services, Inc.Attn: Medical Review P.O. WPS GHA provides a Portal User Manual that provides step-by-step instructions on how to use the portal. This form is not intended for our Medicare providers or beneficiaries. 1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into MyMedicare.gov, or call us at 1-800-MEDICARE. Touch tone is also available throughout the application, as needed. CMS also requires providers to use these self-service options. Box 7108 Provider Contact Center (PCC) - View hours of availability, call flow, authentication details and customer service areas of assistance. Javascript is disabled in this browser. The PCC closures for training will be 12:00 p.m.–4:00 p.m. If you require immediate attention, please contact our Provider Contact Center at (866) 518-3285, or use our Live Chat feature on our website. * Closed for training on the 2nd and 4th Friday of the month from 12:00–4:00 p.m. Saturday: 7:00 a.m.–3:00 p.m. Box 1418 Little Rock AR 72203: Pinnacle Medicare Services P.O. Centers for Medicare & Medicaid Services Offices. NGSConnex is the National Government Service web application developed just for you! Menu options that require system access (e.g., CWF) are limited to that systems availability. The CMS requires that Medicare contractors offer self-service options to their providers for general inquiries. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information. This schedule was determined based on our lowest call volume times to reduce impact to our providers. 1510 East Parham Rd. Please view our holiday schedule to learn when the National Government Services PCC is closed. Please Note: General inquiries related to Medicare coverage policies, local and national coverage determinations, billing and reimbursement must be directed to the Provider Contact Center. Provider Enrollment inquiries that require assistance of a representative should be made to the applicable customer service jurisdiction telephone number and during the specified time. ET on the 2nd and 4th Friday of each month for all locations. Once completed, print and either fax to 317-841-4584 or mail to the appropriate address as indicated on the form. Information you can obtain includes: patient eligibility, claim status, deductibles, check information and some general information. CMS has central offices located in Baltimore, MD and Washington, D.C., and has ten regional offices located throughout the country. Modify your browser's settings to allow Javascript to execute. The PCC closures for training will be 12:00 p.m.–4:00 p.m. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with. The following is required for claim-specific inquiries: Please view our holiday hours schedule to learn when the National Government Services PCC will be closed. When draft LCDs are available, comments can be made by viewing drafts on the Medicare Coverage Database and selecting the ‘Draft Contact’ email link at the end of the LCD. You may also check claim status and beneficiary eligibility online through the CSI/BE system. Please review the following information for a better understanding of the types of inquiries the CCRs are available to assist you with. If you are a Medicare beneficiary and have a question about Medicare, such as: how to sign up for Medicare/change plans; Medicare cost, coverage, or supplement insurance (Medigap) Visit the Medicare website or call 1-800-Medicare CMS.gov/Providers - Section of the CMS.gov website that is designed to provide Medicare enrollment information for providers, physicians, non-physician practitioners, and other suppliers. Box 6475 Indianapolis, IN … ET. clarify why a claim processed the way it did; assist with general Medicare information/billing questions; assist with other complex issues that cannot be addressed through the IVR system. Saturday: 7:00 a.m.–3:00 p.m. This page requires Javascript. To fully comply with this requirement effective 5/14/2018, if you contact the PCC, and the information you are requesting is available via the IVR or NGSConnex, the PCC will be required to direct you to the IVR or NGSConnex to obtain the information. Please note the following county assignments for downstate and upstate New York. P.O. The IVR is available 24-hours a day, seven days a week. 877-908-9499. *Interactive voice response (IVR) system hours represent general availability for access to all menu options. See your browser's documentation for specific instructions. ?1dmy&urile=wcm%3apath%3a%2FNGSMedicareContentNEW%2FNGSMedicareNEW%2FHeader%2FContact%2BUs%2FHHH_Provider%2BContact%2BCenter, Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington, American Samoa, Guam, Northern Mariana Island, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, Michigan, Minnesota, New York, New Jersey, Wisconsin, Puerto Rico, U.S. Virgin Islands, Patient's last name and first name or initial (date of birth may be needed). View the P.O. NGSConnex is the National Government Services online portal Web application developed by National Government Service just for you! Be prepared to have the following information available: Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN. and ongoing provider outreach and education. Check Provider Enrollment Application Status. boxes used for remitting payment for Medicare Trust Fund debts. National Government Services (NGS) administers Medicare health insurance for the Centers for Medicare & Medicaid Services (CMS) for Jurisdiction 6 which includes the State of Illinois. CGS provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 24 million Medicare beneficiaries and 100,000 healthcare professionals nationwide. LCD Comments Requests for documents covered by the FOIA must be submitted to the following address in writing. National Government Services, Inc. P.O. Contact Medicare; Main Menu. If you are unable to use NGSConnex, then you may download and input your inquiry directly onto the Medicare Correspondence Request Form. Box 6131 ET. Call 866-276-9558 and select Option 2 to reach a specially trianed customer service representative. Be prepared to have the following information available: Note: You are allowed three attempts to correctly provide your NPI, PTAN and last five digits of your TIN. Main navigation. Submission of 276 queries and issuance of 276 responses should be less expensive for both providers and for Medicare. CMS has central offices located in Baltimore, MD and Washington, D.C., and ten regional offices located throughout the country. CMS also requires providers to use these self-service options. * IVR hours represent general availability for access to all menu options. 7500 Security Boulevard, Baltimore, MD 21244 Provider Enrollment Telephone Numbers . 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